What is it?
The ICAEW’s Support Members Scheme provides free, confidential and non-judgemental support to chartered accountants in difficulty.
The service is provided by a central team and a network of unpaid volunteers throughout UK and Cyprus. The issues dealt with vary widely from a problem with the practice or employer, personal issues, concerns about a disciplinary case or it’s just that things are getting too much. Sometimes just talking it through with another chartered accountant makes the problem manageable. Whatever the problem, the support member’s main role is to listen and to direct the member towards available specialist sources of advice.
Who are support members?
Support member volunteers are chartered accountants from a variety of backgrounds and have many different areas of expertise. Our research shows that members like to speak to ‘someone like them’ and our aim is to have support members representative of the different sectors our members are involved in.
What is the workload like?
Rest assured the support member role is not onerous with most support members receiving only one or two enquiries a year. The service is, however, extremely valuable to the members you support. Most enquiries are by telephone but you should be prepared, on occasion, to meet personally with a member if that is appropriate.
What help will I get in this role?
ICAEW will provide you with initial induction training and updates on issues of importance as well as an opportunity to network with other support members.
In their support member role volunteers are free from the duty to report misconduct and are covered by the ICAEW’s professional indemnity insurance.
What is it like to be a support member?
Sophie Parkhouse is one of our support member volunteers. She said ‘Being a support member is not onerous but rewarding. Investing a few hours of my time to listen to someone in need, and provide the practical guidance that cannot always be seen through the trees in a moment of distress is one of the most satisfying ways of giving back. I can say first hand that it leaves me with a feeling of good, giving a boost to my own wellbeing, knowing that by being at the end of the phone has meant so much to someone else!’
Finding out more
If you want to find out more about the scheme please visit our webpages at icaew.com/supportmembers.